KNOWLEDGE MANAGEMENT PROCESS CAPABILITIES AND PERFORMANCE OF KENYA PORTS AUTHORITY

The main objective of the study was to investigate knowledge management process capabilities on performance Kenya Ports Authority. anchored based theory, organization learning theory and intellectual capital theory. adopted descriptive survey design population interest comprised 517 employees simple random sampling technique derive sample size. Statistical formula Yamane used get a size 400 respondents. Data collected by use semi-structured questionnaires whereas secondary data from company annual reports, published journals existing researches. Collected checked for correctness analysed quantitatively Package Social Science (SPSS) version 25 tool. Descriptive analysis determined mean standard deviation while regression model summary, ANOVA coefficients. Correlation computed determine nature relationship between variables. findings established that only educated experienced were contracted port Mombasa aid in acquisition. In addition, offered job training its let them acquire has put mechanism collect customer feedback institution designed expert systems which acquisition knowledge. However, found lack robust research development spirit produce but brighter side, kept track good practices it’s database up date. concluded adequate access policies protect Further, it is protected putting strong firewalls information protection maps. creates awareness offering monetary non-monetary incentives. recommended should come with evaporating if need be, acquired be systems. develop maps continuously create Key Words: Knowledge Acquisition, Conversion, Protection, Application CITATION: Mkalla, P., & Kising’u, T. (2023). Authority . Strategic Journal Business Change Management, 10 (2), 396–410.